By placing an order, you have read and agree to the following:

We strive to provide the best service and products at the best prices anywhere. In return, you agree, by placing an order, that it will be charged in the following manner:

• All prices on this site are in U.S. dollars.
• The total current price of the products you have ordered.
• The appropriate shipping charge for the method you specify.
• Insurance and handling fee are included in your shipping charge.
• State sales tax on the gross total, if you live in the state of South Carolina, Nevada, Tennessee or California. No sales tax is applied to orders outside of South Carolina, Nevada, Tennessee or California.

• Notice that there is no extra charge for Expedited Shipping! Orders received by 12 noon on normal business days will ship that day unless there is a security issue or other problem with your order. Some items can not ship same-day, for example, printer sound enclosures which have to be custom-built and orders destined for locations outside of the U.S. or to any Nexus State.
• Nexus orders (Maryland, DC, Mass., NY, Arizona, etc) generally take about 48 hours longer to arrive at your location so please allow that little extra time.
• We use FedEx and/or UPS and they do not ship to P.O. Boxes.
• We ship to U.S., Canada, Puerto Rico, and APO/FPO addresses only. For other countries, we DO ship to shipping companies in the U.S. that will forward your item(s) to you! You must arrange this.
• Shipping rates quoted are estimates based on the information you have supplied. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered. Rates quoted here are based on UPS published rates and do not include incentives or special programs.
• Your E-mail address must be a 'real' address (called a POP account) not one from Yahoo, Hotmail, Fastermail, etc.  This is a security measure designed to help protect your credit card information as well as us and it helps us keep our prices as low as possible! If you do use one of those 'virtual' e-mail addresses, your order will be delayed while we conduct additional security checks. If your e-mail is invalid (ie, bounces) we will NOT process your order!
• Your computer's IP address and name are recorded with your order for security purposes. This information is then checked to see that you are who you say you are.  Again, this protects you and us!
• ALL orders have a shipping charge applied, even if you are local to us.
• Shipping charges are as computed on our site or quoted by our staff.

Note:  Due to our supplier's requirements, there is a $25 minimum order requirement. (Computed before adding shipping and tax.)

We offer Terms to Government, Educational, 501C3 organizations, and some extremely large corporations (see below under "Application for Credit / Terms Accounts").

We offer Leases to companies through GE Express Financial Solutions. They are very quick, and the most reasonably priced leasing company that we have found and the application form is unbelievably small and easy to complete.

Did you know that 73 percent of small businesses lease equipment, citing the top three reasons to lease as the ability to manage company growth, take advantage of the latest technology, and improve asset management?

To apply for a lease, just put the items in your shopping cart then when you get to the selection for type of payment choose "Lease Application". Note that the minimum purchase amount for a lease is $1500 and it must be a company not an individual.

All items purchased using our Online Order System are covered by a full Manufacturer's Warranty. If an item you purchased appears to be defective, please contact the Manufacturer for technical support first.  We will be more than happy to assist you with telephone numbers, website address, and E-mail addresses that we have on file for a manufacturer.

Nondefective items:

Products that have been opened and are not defective, cannot normally be returned.  We typically make $5 or less per item and thus can not afford to allow returns on a whim.  Please make sure you know what you are purchasing before placing your order.  If you purchased and received an item within the last 30 days then determined that it is not right for you, do NOT open it. Write us at (or you can call us at 770-516-3591 extension 47 - during normal business hours). If it is determined that an item/s can be returned the item/s may be subject to a 15% restock fee as determined on a case by case basis. Outside of 30 days from the order date, items are not returnable. Shipping charges are never returnable.

Please insure that the item you order is compatible with your existing equipment. We normally do not accept returns solely because of incompatibility. If you run into this situation, write us at and explain the situation. Printer sound enclosures are not returnable as these are custom-made units just for you.

Defective Items:

Defective items purchased within 30 days from the order date are returnable for replacement.  In this situation, call the manufacturer for technical support first and if they recommend replacement, write us for an RMA number and instructions being sure to tell us who you talked to at tech support and what their recommended solution was.  Do NOT send the item back without this RMA number as it will be rejected. Write this RMA number on a label that is attached to the box.  Do NOT write on the box or you will incur a restock fee!

Due to the amount of fraud we have experienced, no returns for credit on printheads will be accepted. Within 30 days from order date, printheads can be returned for replacement only.

You are responsible for paying for return shipping unless the problem was our fault in which case we will refund your ground UPS/USPS shipping expense to have the item shipped back to us - again, that must be by UPS or USPS ground only. Examples of errors that we are responsible for would be if we doubled shipped your item or sent you the wrong item. DOA or defective merchandise is not our fault as we are not the manufacturer - we are a reseller. You pay return shipping on DOA or defective items.

RMA numbers are valid for 10 days so once you get the RMA number, ship the item immediately.

Defective items purchased outside of 30 days from the order date are warranted by the manufacturer and you will need to contact them directly to get your item repaired or replaced. No vendor will accept returns for credit or refund beyond 30 days.

Refused shipments are subject to a restocking fee of 15% plus all shipping and handling expenses.

Risk of Loss:

Title to items being purchased passes from CompuDirect to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. CompuDirect will not incur any forwarding costs on shipments. CompuDirect shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of CompuDirect.

Website Errors:

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be times when information about a product contains inaccurate or incomplete data, including data about the product's price. CompuDirect makes no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content, including the price, on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Order Processing Fee for Chargebacks:

If you do a credit card chargeback and if that chargeback is reversed (money put back in our account), your credit card will be billed an order processing fee of $75 per chargeback incident!

What this means to you, is that if you have a problem, don't do a chargeback, call us instead. For instance, if you see a charge on your credit card bill from CompuDirect Holding Company, Inc. for xxx dollars and you don't remember that you bought any items from us during that month, you should call us and ask, not just do a chargeback.

This policy will not affect 99.9% of our customers as most people are good and reasonable people. It is simply meant to help us defray the high costs of erroneous chargebacks.

Please know that we are human too - We want to help with any problems you may have!  Write or call us!

If you have questions before placing your order, please read our Frequently Asked Questions page of the site on which you wish to order. You can submit a question, from there, if it isn't already answered.

As a customer convenience, CompuDirect does extend credit to certain Fortune 1000 companies. This is intended to help our high volume customers place recurring orders quickly and conveniently.

All "Terms" accounts are Net 10 from the date of purchase not from the date of product receipt. You will be presented with your invoice when ordering - please print it and start the payment process immediately. Another copy of your invoice will be e-mailed to you within minutes of order completion - please save that copy for future use.

To download a credit application, click here. The file is an Adobe PDF file. Please note that not all sections of the credit application are required - complete the parts that are applicable.

Due to the extreme processing requirements of international shipping, we do not currently ship to international locations.

We can and do ship to US shipping companies that will forward your item(s) on to you.  This is called freight forwarding. You must arrange this.  All orders must be in US Dollars.  Contact us with any questions at

Our bank charges us $35 for wire transfers. If your order is under $1000 we are forced to add that fee to your order. We make no money on this. If we were charging a higher margin, we could afford to pay this ourselves but at the tiny margin we operate at, we simply can not afford to pay this fee.

For orders over $1000, we pay the $35 bank fee.

All credit card information is hand-verified with the issuing bank before items are shipped.  None of your information is ever released to anyone - it's used solely for the purpose stated.

For more information about the security system we have in place, please click on the "Certified by Thawte" icon, to the left.

If you are a Credit Card criminal, we WILL catch you and we WILL prosecute you!

If you are a Credit Card criminal, please click here.

Please feel free to contact us at:

Every effort has been made to ensure the accuracy of information displayed, however we are not responsible for typographical errors. Prices are subject to change without notice.